Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the Valere Regenerative website, online inquiry and assessment request forms, marketing communications, and digital interactions with Valere Regenerative. It does not govern Protected Health Information (PHI) collected in the context of clinical care, which is governed by our HIPAA Notice of Privacy Practices available at valereregenerative.com/hipaa.

2. Information We Collect

A. Information You Provide Directly

We may collect personal information you voluntarily submit, including:

• Name
• Email address
• Phone number
• General health interests or concerns (as described in your own words in forms)
• Assessment request details
• Communication preferences

This information is not considered Protected Health Information unless and until you become a Valerian and submit information through designated HIPAA-compliant clinical systems.

B. Automatically Collected Information

When you access the Site, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time on site
• Referring URLs and exit pages

This data is used for analytics, security, and Site improvement only.

3. What We Do Not Collect Through the Website

You should not submit the following through this website:

• Full medical histories or diagnostic records
• Lab results or imaging reports
• Insurance or Medicare information
• Highly sensitive health data

This website is not designed or equipped to receive sensitive clinical information. PHI is collected only through secure systems upon establishment of a formal physician–patient relationship.

4. How We Use Your Information

We use collected information to:

• Respond to assessment requests and inquiries
• Schedule and confirm appointments
• Send administrative or service-related communications
• Improve the Site and user experience
• Analyze usage trends through analytics platforms
• Support marketing and outreach where permitted by law and where you have consented

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze Site traffic, and support marketing. Cookie types include:

• Essential cookies — required for basic Site functionality
• Analytics cookies — help us understand how visitors interact with the Site (e.g., Google Analytics)
• Marketing cookies — support campaign measurement and content relevance

You may adjust browser settings to manage cookies. Disabling certain cookies may affect Site functionality.

6. Third-Party Service Providers

We share information with trusted third-party vendors who assist in operating the Site and conducting our business, including:

• GoHighLevel (GHL) — CRM platform processing inquiry and form submissions
• Google Analytics — website analytics
• Email and SMS platforms — administrative communications
• Map and location services — Google Maps embed for location information

These vendors operate under their own privacy practices and are contractually required to protect data. We do not share your information with financing partners (Cherry, CareCredit, Klarna) — those applications are handled directly on the financing partners' own platforms.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission is completely secure. We cannot guarantee absolute security. You use the Site at your own risk.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Inquiry and contact form data is generally retained for up to three (3) years from the date of collection, unless you request deletion or a longer retention period is required by applicable law.

9. Communications & Opt-Out

You may opt out of marketing communications at any time by following the unsubscribe instructions in any communication or by contacting us directly. Administrative and appointment-related communications may continue as necessary for service delivery.

10. Your Privacy Rights

As a concierge private-pay medical practice, Valere LLC processes personal data in limited volumes and does not engage in the sale of personal data. The Texas Data Privacy and Security Act (TDPSA) applies to businesses that process personal data of 100,000 or more Texas consumers annually, or 25,000 or more consumers while deriving over 25% of gross revenue from the sale of personal data. Valere LLC does not meet these thresholds and is not subject to TDPSA obligations as a covered controller.

Regardless, we are committed to reasonable data practices. You may contact us at any time to request access to, correction of, or deletion of personal information we hold about you. We will respond to all reasonable requests promptly.

11. Children's Privacy

This Site is intended exclusively for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, contact us immediately and we will take prompt steps to delete it.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the State of Texas. Any disputes related to privacy or data use shall be resolved in Harris County, Texas.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes are effective upon posting to the Site. Continued use of the Site following any update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.